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 Welcome to Kobe Beef Company.
We Guarantee your experience with The Kobe Beef Company will be as wonderful as our Kobe Beef.
Here at The Kobe Beef Company we not only stand by our products and service, we take pride in them. If you or your gift recipient are not completely satisfied with your gift, we’ll replace it, exchange it, or offer a full credit or refund within 30 days of delivery date. We want you to be happy with your order!
If you have any questions regarding your order or any of our services please do not hesitate to email or call our Meat Experts.
Toll Free 877 398 0141
Call Center Hours:
Mon - Friday 8am - 5pm PST
Fri 8am - 5pm PST
Closed Saturday and Sunday
exoticmeatmarketinc@aol.com
Order Online
We provide a convenient, secure, online ordering system. To order online simply select an item and click on the "place order" button below the item. Our simple on-line ordering system will walk you through the rest of the process. Any challenges, simply call the toll free number above and one of our customer service representatives will assist you.
Shipping
Depending on the area and time your item needs to be delivered, The Kobe Beef Company may ship it USPS, FedEx or UPS. Choose from Ground, 3-Day, 2-Day, Overnight, Priority Overnight, or Saturday deliveries. Always give yourself an extra day for your gifts to arrive.
Shipping out of USA
Shipment outside USA is not guaranteed for timely delivery and spoilage due to custom regulations. There will be absolutely NO REFUNDS for non delivery and spoilage due to any reasons. Place orders at your own risk.
Privacy Policy
Your Privacy is very important to us. This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience.
Alaska/Hawaii - Surcharge: $10.00 - No Ground or 3-Day Service - Shipments take an additional day to arrive.
Guarantee and Refund Policy
Your order is packed in a Styrofoam box with sufficient dry ice and gel ice to keep it cold during the overnight/second day shipping process. This ensures the highest quality of freshness upon arrival. If your order arrives late or damaged, call us immediately at 1-877 398 0141.
We take every step possible to ensure that you enjoy your purchase. In the unlikely event that the product you purchased does not completely meet your expectations, or a product arrives damaged or in poor conditions, please call us the same day you receive the shipment at 1-877 398 0141. Please save all boxes and packing materials and store the product in your refrigerator or freezer as appropriate, pending resolution.
Please e-mail us the photographs of the damaged product and the shipping container on the same day you receive your order within 2 hours to file the claim.
For additional protection, please call the shipper and request them to pick up the damaged shipment and file the claim with them immediately.
Fraud and Abuse : We do not offer 100% refund on our products due to ongoing fraud and abuse. If you do not enjoy the very first bite of our product, please pack it in an aluminium foil and return our product back to us at your cost. We will not refund the money if you have consumed our product in full.
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